Quality phone Systems and Service Is What We're All About!

Why is a quality telephone company so important?

A: At CS&M, serving our customers is our top priority. As a service provider we understand that your phone is the major lifeline for your business. If your phone system is out of commission, so is your business. Providing fast, accurate troubleshooting and responding with the right solution for your problem is the foundation of our business. It only makes good sense. Keeping you in business keeps us in business.

Do I have to wait a week if something minor like one of my phones isn't working?

A: Whether it's a broken phone, network cable or something on a catastrophic scale, we respond with knowledgeable technicians and test equipment that will get you back up and running fast. Service calls of a minor nature, if called in by noon, are generally repaired that same day. Emergencies like system failure or anything that would severely hamper normal business operations are handled immediately.

Q: What is your phone service area?

A: Our technicians can come to your office for service calls.  We cover all of Rhode Island (RI) and Southeastern Massachusetts (MA).

Q: Why should I buy a new phone system or network from CS&M?

A: Our experience as a service company has given us valuable insight into how to build your new system the right way so downtime is minimal and backups are in place in case of any unforeseen failure. Our technicians are professionals, factory trained on the systems we sell.

Q: Do you offer service plans?

A: We do! Service plans allow customers the peace of mind knowing that if there is a failure of some kind with their equipment, the remedy is only a phone call away and it won't cost a fortune. Often times, office managers run a tight budget and a costly equipment failure blows that budget out of the water. Service plans guarantee that whatever the problem, it will be fixed quickly and without a hefty price tag along with it because your monthly service payment has you covered. It's like an insurance policy for your communications equipment. Give us a call and we can discuss the best option to fit your needs.

Q: What systems can you service?

A: As far as phone systems go, we handle Nortel Meridian and Norstar, Sprint, Lucent, Nitsuko (TIE), Panasonic, Seimens, Samsung, Comdial and others. (If you don't see your system here, just give us a call and see 401-624-2544)

For computer networking equipment we handle Adtran, 3Com, Nortel/BayNetworks, Cisco and Black Box to name a few.